The Calouste Gulbenkian Foundation is a private institution whose main purpose is to improve people’s quality of life through art, charity, science, and education. The Foundation carries out its activities from its headquarters in Lisbon, and from its branches in Paris and London.

We are looking for a Store Manager to join the Central Services Department. This role involves overseeing all logistical support activities related to the front office and managing the store’s operations.

The Store Manager will also be responsible for delivering exceptional customer service, ensuring it adheres to standardised procedures and aligns with best practices.

Contractual conditions: Permanent Employment Contract.

Main Responsibilities

• Deliver personalised customer service that aligns with the expectations of the Foundation’s audience.
• Monitor stock levels regularly, ensure accurate inventory updates, and optimise product supply to guarantee constant availability.
• Address and resolve customer complaints or dissatisfaction promptly and effectively.
• Ensure the store layout and product displays comply with the Foundation’s visual standards and brand identity, creating a consistent and appealing customer experience.
• Establish effective communication and collaborate closely with all stakeholders in store operations, including suppliers, partners, and other units of the Calouste Gulbenkian Foundation.
• Ensure customer satisfaction post-purchase by conducting after-sales follow-ups when necessary, fostering long-term relationships based on quality and trust.
• Analyse satisfaction surveys periodically to identify opportunities for continuous improvement, enhancing quality and efficiency.
• Prepare audit-related information, ensuring all requested documents and evidence are provided. Support efforts to maintain store certification.
• Propose and implement tools and processes aimed at improving the customer experience and optimising operational efficiency, with a focus on innovation and the continuous enhancement of business practices.

Required Skills

• Graduate degree (preferred).
• At least 5 years of experience in store management or similar roles.
• Exceptional customer service and interpersonal communication skills.
• Availability to work shifts and flexible hours.
• Strong proficiency in stock management tools and sales systems.
• Fluency in both spoken and written Portuguese and English.

The Calouste Gulbenkian Foundation welcomes applications from all people, regardless of their age, gender, sexual orientation, ethnic origin, religion, or disability, in particular of those who identify with underrepresented groups in the various initiatives promoted by the Foundation.

Applications