Quality Policy

This Policy establishes guidelines for the work of the Art Library and has been drafted on the basis of the Quality Policy of the Calouste Gulbenkian Foundation (FCG). It should accordingly be taken as a complementary document to be followed by all employees involved in this work.

The Foundation wishes the Art Library as a documentation and information center of excellence on artistics, critical, didactics and academics areas of art history, visuals arts, photography, architecture and design in Portugal, between the 20th century and the present, making its collection available to specialized external users, promoting scientific research, enhancing the civic role of Art in society and by supporting internal units in the implementation of Foundation´s activities.

Aware of the importance of this role, the Foundation has established the following strategic guidelines for the services to be provided by the Art Library:

  • Constant prospecting and careful and consistent selection of contents so as to offer up-to-date and comprehensive information resources;
  • Development of collections and services, in line with the needs of its different users and other relevant stakeholders;
  • Provision of a coherent set of dissemination and access services, using systems and resources consistent with constant technological state-of-the-art;
  • Proactive promotion and exploration of information resources, especially those comprising heritage collections, favouring digital media, contributing to the minimization of environmental impacts and promoting sustainability


In order to achieve the aims described above, the Foundation establishes the following principles of daily conduct:

  • Professional Pride
    All employees working in the Art Library shall have the necessary skills for their work and strive to perform their duties so as to meet the high standards of service required. They shall be attentive to the needs of their different users, in accordance with the principles of intellectual freedom, free access to information and freedom of expression. All employees must also recognise privacy rights in the use of services and resources and contribute proactively to identify and implement opportunities for improvement.
    All employees shall be aware that their attitude is important to the satisfaction of the different users and to the success of the Art Library.
  • Team Spirit
    The Art Library management shall cultivate team spirit amongst the employees, so that each member is actively involved in achieving the mission and aims of the group and in cooperating with other departments so as to contribute to the success of all activities.
  • Compliance with Requirements
    The Art Library shall assure that services are provided in a manner consistent with all the applicable requirements, including legal rules and regulations concerning storage, management and provision of information, together with any specific requirements conveyed by users or by other stakeholders, including those relating to citizens with special needs, in accordance with the internal procedures.
  • Environmental Protection
    The Art Library shall implement procedures and actions which help environmental sustainability, namely through the reduction of paper use, the option for conservation and preservation methods that favor the use of reusable materials and products with the minimal environmental impact with preference to non-invasive, non-toxic and ecological solutions.
    All employees and other stakeholders involved are required to comply with the applicable good practice in environmental management and to assure that waste from their work is properly separated and disposed of.
  • Occupational Health and Safety Promotion
    The Art Library management shall work in conjunction with all the organizational units involved in these issues on establishing procedures and implementing the actions needed for its employees and users to enjoy optimum conditions for the preservation of their occupational health and safety.
    All employees are required to comply with the current procedures.
  • Public Satisfaction
    The Art Library shall implement procedures and actions that contribute to the satisfaction of its different users, in particular with regard to the range of information offered and forms of access. In order to identify potential opportunities for improvement, arrangements shall be put in place for pro-actively and systematically listening to users and collecting their opinions, allowing for analysis of these findings.
  • Continuous Improvement
    The management of the Art Library shall systematically plan actions and set goals which contribute to continuous improvement in the effectiveness and efficiency of the applicable quality management system, both from an internal perspective and from that of its target users and other relevant stakeholders, according with sustainable development principles and with others guidelines contained in this Quality Policy.


Revision 2, the 08th of November 2019

Updated on 08 february 2023

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